Our Guarantee

TheDiamondStore.biz is committed to providing you, our valued clients, with the best service possible. Our main goal is to satisfy you and make your online buying experience as pleasant as possible. We understand that purchasing merchandise over the Internet may be confusing, especially when large amounts of money are involved. We also understand that buying an engagement ring or any fine jewelry is an emotional purchase, which will have sentimental feelings attached to them for years to come. With this in mind, we have set forth the following guarantees:

   
All of the diamonds we sell are guaranteed to be authentic.

       All of our merchandise is sold NEW. We do not sell used or estate jewelry.

       Our client's privacy is very important. We guarantee that NO information collected by us will be distributed. See our Privacy Policy.

        Each client has a 10 day inspection period (from time you receive the merchandise). If you are not satisfied with your purchase, we will refund your money (less shipping/insurance).

         Shipping & insurance fees are NOT refundable.

        Because our prices are very close to our cost, we cannot absorb the non-refundable credit card fees that banks impose on us for credit card processing. You ARE purchasing at discounted costs, NOT at retail prices. These are the trade offs of purchasing at discounted prices. Retail prices are marked up higher to compensate for returns associated with higher ticket items. Therefore, all returns ARE subject to a 5% restocking fee.

       Custom designed rings that we altered or personally made according to your designs are NOT returnable. They are your designs, your tastes, and your ideal of a particular ring. To find a buyer for your ideal ring would be impossible.

       Due to the nature of our business, we do not guarantee against lost diamonds.

 

Warranties

All our products are covered by a limited lifetime guarantee against any manufacturers defect. We strive on perfection to create beautiful works of art and therefore guarantee their workmanship. As with any delicate artistic creations, care must be taken to insure years of enjoyment. During the 10-day inspection period, when you first receive your item, you should have your item checked to make sure everything is in order. After that, we suggest that you have your pieces professionally cleaned and all the prongs rechecked by a local jeweler every six months to a year to ensure their integrity from daily wear. However, because of daily wear, stones may become loose over time and become dislodged. In the unlikely event that this happens, the lifetime warranty will cover the labor only repair of the merchandise by TheDiamondStore.biz. If a stone does fall out and you have the stone, we will repair the item free of charge, but you are responsible for the shipping fees to and from us. If a stone falls out and you completely lose it, you are responsible for the cost of the new stone to be replaced and the shipping fee to and from us. However, the labor services are free and covered by our lifetime warranty. All warranties are voided if the item has been worked on (sized, repaired, setting adjustments, ring modifications, engraving) by another jeweler other than TheDiamondStore.biz.

* TheDiamondStore.biz will not be responsible for loss or damage of return shipments.

 

Terms of Use

When you place an order with TheDiamondStore.biz, you agree to the following terms of use.

  1. Any and all laws in the state of Florida regarding the transaction with TheDiamondStore.biz, Inc. or its associates will take precedence.
  2. Any litigation will take place in a Florida court with Florida judges ruled with Florida state law.
  3. All weights are approximate, since some pieces are custom made to order. This includes stones, diamonds, metals, etc.
  4. All qualities are approximate, because diamond color and diamond clarity are subjective.
  5. All attorneys' fees will be the responsibility of the attorneys' client and not that of TheDiamondStore.biz, Inc.
  6. If a pricing error occurs on the website, we reserve the right to refuse orders.
  7. Conflict Diamonds
  8. TheDiamondStore.biz, along with the global diamond industry, has a zero-tolerance policy toward conflict diamonds. Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds.

    At TheDiamondStore.biz, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process. All TheDiamondStore.biz diamonds are warranted to be conflict free. If one of our suppliers were ever found to be in violation of that process, we would immediately sever that relationship. We will continue to support and promote any process that works to uphold legitimacy in the diamond trade.

  9. Disclaimer
    Names given to rings are for identification purposes only and are not associated with any designers or trademarks.